SIMPLY STYLISH STATIONERY
TERMS & CONDITIONS
PLEASE READ CAREFULLY BEFORE SIGNING OUR CONTRACT. ANY BOOKINGS MADE WILL BE UNDER THE ACCEPTANCE OF THESE TERMS. THESE TERMS DO NOT AFFECT YOUR LEGAL STATUTORY RIGHTS.
Registered Company name is Simply Stylish Stationery.
Registered address: 13 Redwell Court, Eleanor Way, Waltham Cross, Hertfordshire, EN8 7XB
Telephone: +44 (0)1992 764 702
Working Hours: Mon – Fri 10am – 4pm / Sat & Sun and Bank Holidays – closed
Our preferred method of contact is via email. We aim to respond to all enquiries within 24 – 48 hours. We deem this a reasonable amount of time especially within busy periods. Simply Stylish Stationery currently works out of a private studio therefore onsite consultations are not provided. We will be happy to meet with customers at another location for a fee.
You may not post any slanderous or derogatory comments, photos, copy emails or messages on any websites including social media websites or groups. We will ensure that legal action will be taken against this.
We reserve the right to refuse business to anyone who is abusive or uses offensive behavior or refuses to accept these terms.
Simply Stylish Stationery has the right to make any changes to their terms and any changes will be noted here.
Our Products and Materials
We provide our products to a high standard of quality. As our products are all handmade items variations may occur to individual items including but not limited to; card, ribbon, glitter, embellishments and crystals and this may occur across the order or with a select few items, unfortunately this is unavoidable due to the manufacturing process and the batches of stock we receive from our suppliers.
This in no way marks down the quality of the finished product. We do not deem variations as a product fault and they are not suitable for refund. Where we are aware of any changes we will do our best to offer alternative solutions. We advise that all stationery items are ordered at the same time and as we cannot garuntee the stoc of suppliers or the continuity of the requested design.
Colours viewed on our website are representative only and can vary from screen to screen and we cannot be held responsible for this for any slight variations or misinterpretations of the customer.
Samples purchased online are provided with our standard wording and font choices. Additional extra items (rsvp envelopes) are not included.
We reserve the right to change any details within our sample wording.
Sample orders are not refunded back when full orders are placed.
No details within our sample wording are literal and in no way are they to be understood as anything more than fictitious.
All samples are representatives of the desired product only and we are not responsible for any variation on our products which includes but not limited to shade colour/paper texture/shape size, material and finish. Variations of what is seen online or in pictures may occur, this is not a fault on the product. We cannot be held responsible for differences if the time between sample orders and a full order is a lengthy period of time (6 months or more).
Simply Stylish Stationery will only consider a booking is confirmed until the following is received:
Deposit or full payment
Signed and dated order form is returned
A production date is only confirmed once these details are received.
A £25 booking fees is accepted for future full orders. This fee is non-refundable 14 days after payment is received by Simply Stylish Stationery. Full payment is required on all orders two weeks before we commence any work on your order.
It is the customers responsibility to respect our timelines, any delay on providing the required details or payment will result in the booking being pushed back or cancelled during busy periods.
All wording must be provided electronically in a format we can copy and paste into our templates. Handwritten and PDF forms will not be accepted in any circumstance.
Proofs are prepared once the final payment has been received and all changes should be agreed before the agreed production date. Extra information will be requested where required.
All quotes provided are valid only for 21 days. Any special discounts applied will be void after 21 days if a booking is not confirmed.
Our prices are subject to change however this does not affect any confirmed orders with Simply Stylish Stationery.
Orders are inclusive of 2 complimentary proofs. Any further changes after this will incur an additional charge of £5 each regardless of fault. All information for proofs should be sent electronically, handwritten and PDF information will not be accepted. The customer should ensure names, addresses, wording, locations, times and other required text is completely accurate. We hold the customer responsible for approving the accuracy of the proof provided. Once acceptance of proofs has been received, any changes thereafter will incur an additional charge. We hold the customer responsible for the accuracy of the proof approved to be printed. We will print exactly what is sent back to us from you. Proofs are prepared within 5 working days of receiving your final payment and will be sent to you in PDF format. We require approval for proofs to be sent back to Simply Stylish Stationery before the agreed production date. Any delay on receiving the approved proof can affect the start of production of your stationery, resulting in a delay in delivery or cancellation if our diary is not able to accommodate a later production time.
Below is the approximate processing time for products ordered. Processing times are subject to change during busy periods.
It is the responsibility of the customer to ensure they have allowed sufficient time for their order to be prepared and received especially for orders outside of the UK. Simply Stylish Stationery cannot take responsibility for miscalculated timescales on the customers part and will not be rushed to complete orders.
Sample invitations 5 -7 business days
Save the date orders 2 – 3 weeks
Invitation orders 4 – 6 weeks
On The Day Stationery orders 2 – 3 weeks
Guest book and Post box orders 10 business days
Express orders are completed within an agreed 2 week production slot at an additional charge of £100. This amount is excluded from any special offers or discounts applied to your order.
Amendments to order
If amendments are requested after final proof is confirmed but before materials have been ordered, no charge will be applied. For amendments made after materials have been ordered we will charge for the extra costs incurred.
Prices are subject to change without prior notice and these changes are not applicable to any bookings where a deposit of £25 or more has already been paid.
We currently accept all major credit and debit card payments and PayPal via email / our online website and Etsy store.
We do not accept personal cheques or cash payments.
Returns / Exchanges & Refunds
In addition to your statutory legal rights, we require notice in writing within 7 days if your order arrives in an unsatisfactory condition. Exchanges or refunds will be offered where appropriate. Return of any faulty products are required before Simply Stylish Stationery will issue a refund or exchange. If the reason is simply a change of mind i.e. there is no fault with the item, then we will not accept returned items or issue a refund. For large personalised invitation and reception stationery orders, we require return of faulty goods and if fault is found then a partial refund to cover the cost of materials will be offered. We retain labour costs. Exchanges are offered where we are able to amend the products appropriately. Where the customer chooses to retain goods, or tries to correct an item then the right for refund is void and Simply Stylish Stationery will deem this as an acceptance of the products. Where a customer refuses our efforts to amend an item, a refund will be forfeited.
The customer has the right to cancel an order within 14 days of making payment. After the 14 day period if an order is cancelled after a booking fee of £25 has been paid but before the final balance is due, Simply Stylish Stationery will retain the paid booking fee only, no further payment will be due. If an order is cancelled after the final payment has been made Simply Stylish Stationery will retain the labour cost and cost of materials will be refunded only.
Delivery and Postage
Samples are sent out by 1st class Royal Mail post. Large personalised orders are sent via Parcel Force with a tracking number and signature will be required on delivery. Postage and packing charges are applicable to all orders and amounts will vary depending on size, weight and destination. Emails will be sent once orders are ready for dispatch to confirm a delivery date. It is the responsibility of the customer to inform Simply Stylish Stationery if an order is not received within 7 days of being dispatched. If a customer fails to be present to sign for their delivery this is not the responsibility of Simply Stylish Stationery. If an order is held in customs or at a local sorting office, Simply Stylish Stationery will not be held responsible.
We ask that you check through your order thoroughly and inform us as soon as possible if any goods received are damaged or missing.
Health and Safety
Please handle our products with care as items are very delicate and some elements can easily come loose. Please note that our products are made with small parts which are not suitable for small children.
All text, designs and pictures belong to Simply Stylish Stationery and are copyright protected, registered by COPYSCAPE and are not to be copied, redistributed or used in any other way unless written consent has been provided by us the company. Any breach of copyright will result in legal action.
You are responsible to check permissions for use of any other words to be used (hymns, poems or readings) so as not to put Simply Stylish Stationery in the position of breech of copyright.
It is our legal responsibility to ensure that your personal data is protected and kept strictly confidential. We do not share or sell data to any other third parties for marketing purposes or otherwise.
We will request personal data from our customers including full names, addresses, email, phone and personal websites. Guest names may also be requested should you decide to have these printed in invites. In order to carry out our works, we require your explicit consent to use your personal data by way of signing our order form. All personal data shared with us is retained strictly for the sole purpose of creating your wedding stationery and to contact you and to communicate through the duration of your work with us and dispatch your order. We do not outsource print work to external or third parties under any circumstances. Any personal data is stored only for the duration of your job and is securely destroyed on completion. We will not contact you by any form of communication (email, phone or post) for marketing purposes or share information with third parties.